Loading... Please wait...
Shopping Cart (0 Items): $0.00
 

Returns and Warranty

WARRANTY TERMS

Esporta® Wash Systems Inc. warrants to the first and original end-user (hereinafter referred to as “end user”) all mechanical, electrical, plumbing and software components supplied by Esporta Wash Systems Inc. against defects in material and workmanship and will remedy any such defects according to the terms and conditions of the LIMITED WARRANTY described herein.

  1. All components and items on an Esporta Wash System washer extractor are warrantied against defects in material and workmanship for a period of one year from the date the machine is delivered.

  2. All replacement components and items are warrantied against defects in material and workmanship for a period of one month from the date of delivery or to the end of the machine warranty term, whichever is greater.

  3.  In the case of a warranty claim, please contact Esporta Service at 800.881.7781.  If the problem cannot be resolved over the telephone, Esporta will contact a service technician in your area who will manage all repairs.

  4. Esporta Wash Systems Inc. will repair or replace (whichever is necessary, as determined by Esporta Wash Systems Inc.) at no charge, any defective component or module as described within the terms of this warranty.

  5. Before any replacement component(s) are shipped, the end user will be requested to complete and submit a Warranty Return Merchandise Authorization form authorizing Esporta Wash Systems Inc. to charge the designated credit card if the defective component(s) are not returned within thirty days of delivery of the replacement component(s) or if the component(s) prove to be non-defective, as outlined below.

  6. The defective component(s) must be returned to Esporta Wash Systems Inc within thirty days of delivery of the replacement component(s). Upon receipt of the defective component(s) by Esporta, an inspection of the defective component(s) will be conducted. If the cause of failure is determined to be other than a defect in material or workmanship, the cost of the component(s), shipping and service will be the sole responsibility of the end user and will be charged to the designated credit card or one previously provided.

  7. In the event that the defective component(s) are not returned to Esporta Wash Systems Inc. within thirty days of delivery of the replacement component(s), the cost of the component(s), shipping and service will be the sole responsibility of the end user and will be charged to the designated credit card or one previously provided.

SPECIFIC LIMITATIONS

  1. Operations: Warranties apply only where proper care is practiced in accordance with Esporta Wash Systems Inc.’s Operating and Maintenance instructions and where good engineering and maintenance practices are exercised.

  2. Material Compatibility: Esporta Wash Systems Inc. reserves the right to reject replacement under warranty, where, in the sole opinion of Esporta Wash Systems Inc, the failure is due to incompatible materials and/or equipment used, and/or where failure or other damages are the result of obvious misuse or improper maintenance.

  3. Unauthorized Modification: Esporta Wash Systems Inc. reserves the right to reject replacement under warranty any component, part, sub system, including software, if, in the sole opinion of Esporta Wash Systems Inc., the failure was due to unauthorized modifications of the equipment. Any modification or change of the designed use of the components, without prior written consent of Esporta Wash Systems Inc., will result in the warranty becoming null and void.

  4. Service Time Line: Esporta Wash Systems Inc. will strive to have a service technician initiate service claim repair strategy within 24 hours of initial call.

  5. Shipping Damages: Upon delivery of the Esporta Wash System, it is the sole responsibility of the end user to verify the machine is not damaged before signing the Bill of Lading for the transportation company. Any damages that may have occurred during transport will not be covered under this limited warranty if the end user signs the Bill of Lading without making specific notes of the damage incurred. (All notes must be written on the Bill of Lading).

  6. Other Damages: The express and/or implied warranty of Esporta Wash Systems Inc. is limited to the repair and/or replacement of any items defective in material and/or workmanship. Other damages, if any, direct or consequential are expressly excluded from this warranty.

  7. Service Work and Repair: Any work performed in the addressing of Warranty claims must be done either in consultation with an Esporta Service Technician or by an Esporta Authorized individual or company. Any work performed on equipment without consultation with an Esporta Service Technician, and any resultant damages which may occur, will not be covered by Esporta’s Warranty program.

  8. Consumable materials such as pump tubes and belts are not covered under this warranty.

 

GENERAL LIMITATIONS

  1. This warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, expressed or implied.  Esporta Wash Systems Inc. specifically disclaims any and all implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose.  If Esporta Wash Systems Inc. cannot lawfully disclaim implied warranties under this limited warranty, all such warranties, including warranties of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.  No Esporta Wash Systems Inc. re seller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.  Esporta Wash Systems Inc. is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering or reprogramming.  Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state or province.

  2. The terms and Conditions of this warranty shall become effective as of the date of shipment.

Send your returns to us at:

Attention: Returns
Esporta Wash Systems Inc.
1015 Crowley Avenue, Unit 101
Kelowna, BC
V1Y 9R6
800.881.7781